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Knowledge base
Empowering Your Trading Journey!
Getting Started - Trading Journey Basics
13
Getting Started
Creating an Account and Verifying Your Email Address
Verifying or Updating your Phone Number
EmpowerFX - Enabling Two-Factor Authentication via an Authenticator App on mobile
Enabling Two-Factor Authentication via an Authenticator App on Desktop
View all 13
Getting Started - General Queries
15
What is Two-Factor Authentication?
Minimum Age Requirements
Need to Resend the Verification Email?
Where Are We Located?
Acceptable Identity Verification Documents
View all 15
Account - General Queries
10
EmpowerFX - Changing Details on my Account?
Finding your Support Pin
Phone Number not Being Accepted?
Account Approval Timeframe
Changing The Leverage on your MetaTrader Account?
View all 10
Account - Security
9
Are our Client's Funds Secure?
Resetting your EmpowerFX Account Password?
Disabling 2 Factor Authentication via an Authenticator Application
Disabling 2 Factor Authentication via SMS
Changing your 2 Factor Authentication Method?
View all 9
Account - Corporate
3
EmpowerFX - Creating a Corporate Account
EmpowerFX - Documents Required for a Corporate Account
Uploading Corporate Account Documents
Affiliates
6
Becoming an Affiliate
Referring a Friend to our Platform
Affiliates Commission Payout on EmpowerFX
Referrals Not Visible on the Affiliate Portal?
Why is my Accumulated Commission not Visible?
View all 6
General Trading Queries
11
Creating a Demo MetaTrader Account?
Generating a New MetaTrader Password
Finding your MetaTrader Login Credentials
Deleting a Live Account
Hedging, Scalping and News Trading?
View all 11
Using MetaTrader
28
Market Opening Times
Customizing Charts on MetaTrader
Viewing the Full Details of an Instrument
Hiding or Showing Pairs/Instruments
Deleting a Live Account In MetaTrader
View all 28
Trading
11
Unable to Open a Trade?
Adding More Funds to a Demo Account?
Instruments and their Lot Sizes
Leverage Options
Leverage We Offer
View all 11
Payments - General Queries
6
Deposit Methods
Available Currency Wallets
Withdrawing Funds to an Account Not in your Name
Do We Accept Cheques?
Taking a Selfie for the Payments Team
View all 6
Payments - Deposits
14
Minimum and Maximum Deposit Limits
Depositing Timeframe
EmpowerFX- Deposit Not Available in your Wallet?
Cancelling a Deposit Request
Depositing via Bitcoin
View all 14
Payments - Withdrawals
3
Withdrawal Processing Timeframe
Withdrawing your Funds via Bitcoin
Cancelling a Withdrawal Request
Payments - Fees
6
Deposit and Withdrawal Fees
Applicable Commission Fees
Commission Fees on Forex Pairs
Commission Fees on Metals and Cryptos
Commission Fees on Indices, Stocks and Energies
View all 6
PAMM Account - Getting Started Information
12
What is PAMM Account?
How does a PAMM Account operate?
Investor Meaning
Money Manager Meaning
Pool of Funds Meaning
View all 12
PAMM Account - Investors Information
12
Creating a PAMM Investor Account
Joining a Fund as a PAMM Investor
Withdrawing Investments from a Fund
Setting up an Auto-Close Stop Loss
Available Reporting for Investors
View all 12
PAMM Account - Money Managers Information
19
Creating a PAMM Money Manager and Fund Account
Approving Investments into your Fund
Funds and their Visibility
Account Creation Limitiations
Creating an Offer for your Fund
View all 19
Funded Trader Challenge Information
9
Requirements for the Challenge
Details About Funded Account Challenge
Funded Account Dashboard
Purchasing a Funded Trader Challenge
Purchasing via Bitcoin Information
View all 9
Funded Trader Portal
6
Signing up to our Challenge Dashboard
Purchasing a Funded Trader Challenge
EmpowerFX - Requirements for the Challenge
Explaining the Funded Account Challenge
Funded Account Dashboard
View all 6
TradeLocker Queries
13
How to Create an EmpowerFX TradeLocker Account
Managing Multiple TradeLocker Accounts
How to Log into TradeLocker
Trading With Different Instrument Types on TradeLocker
Personalizing your Charts on TradeLocker
View all 13