Getting Started - Trading Journey Basics 13

• Getting Started
• Creating an Account and Verifying Your Email Address
• Verifying or Updating your Phone Number
• EmpowerFX - Enabling Two-Factor Authentication via an Authenticator App on mobile
• Enabling Two-Factor Authentication via an Authenticator App on Desktop

View all 13

Getting Started - General Queries 15

• What is Two-Factor Authentication?
• Minimum Age Requirements
• Need to Resend the Verification Email?
• Where Are We Located?
• Acceptable Identity Verification Documents

View all 15

Account - General Queries 10

• EmpowerFX - Changing Details on my Account?
• Finding your Support Pin
• Phone Number not Being Accepted?
• Account Approval Timeframe
• Changing The Leverage on your MetaTrader Account?

View all 10

Account - Security 9

• Are our Client's Funds Secure?
• Resetting your EmpowerFX Account Password?
• Disabling 2 Factor Authentication via an Authenticator Application
• Disabling 2 Factor Authentication via SMS
• Changing your 2 Factor Authentication Method?

View all 9

Account - Corporate 3

• EmpowerFX - Creating a Corporate Account
• EmpowerFX - Documents Required for a Corporate Account
• Uploading Corporate Account Documents

Affiliates 6

• Becoming an Affiliate
• Referring a Friend to our Platform
• Affiliates Commission Payout on EmpowerFX
• Referrals Not Visible on the Affiliate Portal?
• Why is my Accumulated Commission not Visible?

View all 6

General Trading Queries 11

• Creating a Demo MetaTrader Account?
• Generating a New MetaTrader Password
• Finding your MetaTrader Login Credentials
• Deleting a Live Account
• Hedging, Scalping and News Trading?

View all 11

Using MetaTrader 28

• Market Opening Times
• Customizing Charts on MetaTrader
• Viewing the Full Details of an Instrument
• Hiding or Showing Pairs/Instruments
• Deleting a Live Account In MetaTrader

View all 28

Trading 11

• Unable to Open a Trade?
• Adding More Funds to a Demo Account?
• Instruments and their Lot Sizes
• Leverage Options
• Leverage We Offer

View all 11

Payments - General Queries 6

• Deposit Methods
• Available Currency Wallets
• Withdrawing Funds to an Account Not in your Name
• Do We Accept Cheques?
• Taking a Selfie for the Payments Team

View all 6

Payments - Deposits 14

• Minimum and Maximum Deposit Limits
• Depositing Timeframe
• EmpowerFX- Deposit Not Available in your Wallet?
• Cancelling a Deposit Request
• Depositing via Bitcoin

View all 14

Payments - Withdrawals 3

• Withdrawal Processing Timeframe
• Withdrawing your Funds via Bitcoin
• Cancelling a Withdrawal Request

Payments - Fees 6

• Deposit and Withdrawal Fees
• Applicable Commission Fees
• Commission Fees on Forex Pairs
• Commission Fees on Metals and Cryptos
• Commission Fees on Indices, Stocks and Energies

View all 6

PAMM Account - Getting Started Information 12

• What is PAMM Account?
• How does a PAMM Account operate?
• Investor Meaning
• Money Manager Meaning
• Pool of Funds Meaning

View all 12

PAMM Account - Investors Information 12

• Creating a PAMM Investor Account
• Joining a Fund as a PAMM Investor
• Withdrawing Investments from a Fund
• Setting up an Auto-Close Stop Loss
• Available Reporting for Investors

View all 12

PAMM Account - Money Managers Information 19

• Creating a PAMM Money Manager and Fund Account
• Approving Investments into your Fund
• Funds and their Visibility
• Account Creation Limitiations
• Creating an Offer for your Fund

View all 19

Funded Trader Challenge Information 9

• Requirements for the Challenge
• Details About Funded Account Challenge
• Funded Account Dashboard
• Purchasing a Funded Trader Challenge
• Purchasing via Bitcoin Information

View all 9

Funded Trader Portal 6

• Signing up to our Challenge Dashboard
• Purchasing a Funded Trader Challenge
• EmpowerFX - Requirements for the Challenge
• Explaining the Funded Account Challenge
• Funded Account Dashboard

View all 6

TradeLocker Queries 13

• How to Create an EmpowerFX TradeLocker Account
• Managing Multiple TradeLocker Accounts
• How to Log into TradeLocker
• Trading With Different Instrument Types on TradeLocker
• Personalizing your Charts on TradeLocker

View all 13