Before attempting to transfer your funds to your wallet, please ensure that all your trades have been closed.


Once your trades are closed, start by:


  • Accessing the INTERNAL TRANSFER tab.
  • Choose TRADING PLATFORM TO WALLET.
  • Select the WALLET you would like to transfer your funds from.
  • Select the ACCOUNT you would like to transfer your funds to.
  • Enter the AMOUNT.
  • Click on REQUEST TRANSFER.


When transferring to a wallet with a different currency, details of the price prior and after the conversion are provided to you. 


  • Click on OK to proceed.


Your wallet's balance will be updated immediately.