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Account - General Queries

EmpowerFX - Changing Details on my Account?
    The option to amend your own personal details is not available for security reasons. However, our specialized support team will be more than happy to a...
Mon, 29 Mar, 2021 at 5:31 PM
EmpowerFX - Finding your Support Pin
When chatting to one of our agents via Live Chat, you may be asked for your support pin to assist you with your query. To view your support pin, simply acc...
Fri, 27 Aug, 2021 at 10:03 AM
EmpowerFX - Phone Number not Being Accepted?
When entering your phone number, please ensure: You DO NOT enter the + symbol or 00 at the beginning of your number. You DO add your country pref...
Fri, 27 Aug, 2021 at 10:04 AM
EmpowerFX - Account Approval Timeframe
Our team works hard to check your documents swiftly and accurately. We aim to verify your documents within 24 HOURS. If your account has not been checked ...
Mon, 29 Mar, 2021 at 5:36 PM
EmpowerFX- Changing The Leverage on your MetaTrader Account?
If you would like to change the leverage on your MetaTrader account, this can be done directly from your EmpowerFX account. Start by: Accessing the MY...
Mon, 30 Aug, 2021 at 9:37 AM
EmpowerFX - Types of Internal Transfers
On your account, you are able to perform three types of Internal Transfers. For detailed guides explaining the process in-depth, please view the below: ...
Mon, 29 Mar, 2021 at 5:46 PM
EmpowerFX - Transferring Your Funds from Wallet to Wallet
Before attempting to transfer your funds to a different currency wallet, please ensure that the funds are available in your main wallet. When the fund...
Mon, 30 Aug, 2021 at 9:39 AM
EmpowerFX - Transferring Your Funds from MT4 to Wallet.
Before attempting to transfer your funds to your wallet, please ensure that all your trades have been closed. Once your trades are closed, start by: ...
Mon, 30 Aug, 2021 at 9:35 AM
EmpowerFX - Changing your Personal Details
Once you have provided us with your details, they can only be changed by our Support Team. If an update of your details is required, do not hesitate ...
Tue, 30 Mar, 2021 at 8:51 AM
EmpowerFX - Account Locked?
Here are some factors as to why your account may be locked: You have entered an incorrect password multiple times. You will be able to sign in within...
Mon, 29 Mar, 2021 at 5:46 PM